Frequently Asked Questions
Everything you need to know about Kiara Sky products and orders.
How long does it take for my order to ship?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping times vary by location.
Are Kiara Sky products cruelty-free?
Yes, Kiara Sky is proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Please note that for hygiene reasons, used nail polishes and liquids cannot be returned.
Do I need a UV or LED lamp for your gel polishes?
Yes, our Gel Polish and Dip Powder essentials require a professional UV or LED lamp to cure and achieve a long-lasting, chip-resistant finish.
Can I track my international order?
Absolutely. Once your order is dispatched, you will receive a tracking number via email to monitor your shipment's progress through customs to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.